Office hours(GMT+8): 8:30-18:00
 
 
86-379-60105687
 
86-379-64386676
 
   No.1703, Building 3, No. 1 Fenghua Road,High-tech,District , Luoyang , China (Henan)Pilot Free Trade Zone, Henan Province, P.R. China.
Home > About Us > Service
Service
As a professional manufacturer of anchor bolt, Sinorock® has a comprehensive service system including purchase process service,7*24 hours service online consultation, packing service and professional after-sale service.

Purchase Process




1. Know Sinorock® through the website. (www.sinorockco.com, www.sinorockbolt.com)
2. Contact with sales team to learn more about Sinorock®. (
sinorock01@sinorockco.com)
3. Answer clients’ questions and understand clients’ needs.
4. Place an order.
5. Prepare products according to the order.
6. Transport products by sea or by air.
7. Provide after-sale service.

7*24 Hours Service Online Consultation
Sinorock® provides a 7*24 hours professional service. If you have any question about the products, welcome to contact us without hesitation. All of the E-mails and messages will be replied in 8 hours.

ProfessionalAfter-sale Service
After clients receive these products, we will email them to make an after-sales research about the products. Once they have some problems, we will reply in 8 hours. If necessary, we will send experts to help clients solve the problems.

Clients are always our priority. Sinorock® devotes itself to providing one-stop service for every clients and seek long-term development. We'll keep improving the quality of products and service as well as management for better serving clients.


Package Process
Step 1: Products are classified according to their categories.



Step 2: Products are well packed.



Step 3: Products are loaded into the container.



How Accessories Will Be Packed?
Generally, couplings, nuts and drill bits will be put into cardboard firstly, and then all the cardboard boxes will be packed together firstly and put into pallets.



How the Hollow Anchor Bar Will Be Packed?
Hollow anchor bar will be packed into bundles and then wrapped with packing paper.



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